Card Pendant

Yes, we offer international shipping. Please provide your address so we can check the shipping cost and estimated delivery time.

Thank you for your interest in our products.The delivery time will depend on the shipping method you choose. Currently, we offer two shipping options:
- Standard Line Shipping: Delivery usually takes around 5–8 business days, depending on the destination country and customs clearance process.
 Express Shipping: This option typically takes 3–5 business days for delivery.We always strive to provide you with the best possible experience and would be happy to assist you in choosing the most suitable shipping method.

Yes, At Hearfox we know for a fact that you will be thrilled with your new Hearfox. In the rare event that you are unsatisfied with your watch or if there were any shipping damages you can get a refund within 14 days after receiving your watch, we will cover the shipping costs if the problem is caused by us. If not, You will need to pay for the shipping costs yourself and we will charge $30 - for the shipping costs we paid to ship the watch to you. Just send us an email and we will respond to your inquiry within 24 hours.

We believe this is unlikely, as our packaging department carefully checks every order multiple times before shipping. However, if there is any issue, please don't hesitate to contact us — Hearfox will gladly send you the correct item you ordered, completely free of charge.

You will not have to pay any consumption tax. However, if you are still notified of customs tax, please notify us, Hearfox will resolve it for you.

If you notice a mistake with your order after receiving an order confirmation email, please email to support@hearfox.com . If it's after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.

At the top of our website you will see a currency widget where you can change the currency to one of the following: USD,CAD,EUR,GBP,MXN,AUD,NZD,PHP,SGD,INR

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address.
Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card in 24 hours or payment method.If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

We accept PayPal Express, PayPal Credit, and all major credit cards.

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

We take security very seriously and do not process any of your payment information ourselves. All payment related matters on Hearfox are handled by PayPal and credit card company.